At Mystriq, we stand behind the quality of our services and want you to be fully satisfied with your purchase. If for any reason you are not satisfied with our services, we offer a 30-day money back guarantee on all eligible purchases. This means that if you are not satisfied with our services within 30 days of your initial purchase, you may request a full refund of your subscription fee.
To request a refund, please contact our customer support team within the 30-day period and provide your account details and reason for the refund request. Our team will review your request and process the refund as soon as possible. Please note that refunds may take up to 5-10 business days to reflect in your account.
Please note that certain restrictions may apply to our refund policy. Refunds are not available for purchases made through third-party resellers or distributors, and refunds may be subject to additional processing fees or charges as determined by Mystriq. This refund policy applies only to subscription fees and does not apply to any additional fees or charges incurred during the use of our services.
While we strive to provide a satisfactory experience for all users, there are certain items that are non-refundable under our refund policy. These non-refundable items include but are not limited to:
Please review your purchase carefully before completing the transaction to ensure that you understand any additional fees or charges that may apply. If you have any questions about our refund policy or the eligibility of your purchase for a refund, please contact our customer support team for assistance.
In the event that you are not satisfied with our services and your purchase is not eligible for a refund under our refund policy, our customer support team will work with you to address any concerns or issues you may have. We are committed to providing exceptional customer service and will do our best to resolve any problems you encounter.
We reserve the right to update or change this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage users to review this Refund Policy periodically for any changes. Your continued use of our website and services after any such changes constitutes acceptance of the updated Refund Policy.
If we make material changes to this Refund Policy, we will notify users by email or through a prominent notice on our website prior to the change becoming effective. By continuing to use our website and services after receiving such notice, you agree to be bound by the updated Refund Policy.
If you have any questions or concerns about this Refund Policy, please contact us at [email protected].
To be eligible for a refund under our refund policy, your request must meet the following criteria:
We reserve the right to deny refund requests that do not meet these eligibility criteria or that we determine to be fraudulent or in bad faith. Refunds are processed at our sole discretion, and our decision is final.
Once your refund request is approved, we will initiate the refund process as soon as possible. Refunds will be issued to the original payment method used for the purchase, unless otherwise specified. Please note that refunds may take up to 5-10 business days to reflect in your account, depending on your payment provider.
If your refund request is denied for any reason, we will notify you of the decision and provide an explanation. If you believe that your refund request was wrongly denied, you may contact our customer support team for further assistance.
We reserve the right to withhold refunds or suspend accounts if we believe that the refund policy is being abused or violated. We may also take legal action against individuals or entities engaged in fraudulent or unauthorized refund requests.
There are certain situations where refunds may not be available or may be subject to additional terms and conditions. These exceptions include but are not limited to:
If you have any questions about whether your purchase is eligible for a refund or if you believe that your refund request falls within an exception, please contact our customer support team for clarification.
If you are dissatisfied with the outcome of your refund request or if you believe that Mystriq has not complied with its refund policy, you may have the right to dispute the transaction with your payment provider or file a complaint with the relevant regulatory authorities.
We encourage users to contact our customer support team to attempt to resolve any disputes or concerns before pursuing other avenues of recourse. Our customer support team is available to assist you with any questions or issues you may have regarding refunds or any other aspect of our services.
If you have any questions or concerns about the dispute resolution process, please contact us at [email protected].